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Helix - a product from RealNetworks
A product from RealNetworks
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Contact Us: 1-800-444-8011 | Helix-sales@real.com
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    • Helix Producer

      Multi-format encoding & IP ingest.

    • Helix Universal Media Server

      Multi-format & multi-platform.

    • Helix Media Library

      Secure content management & delivery.

    • RealPlayer Enterprise

      Secure playback. Easy to manage.

    • Helix DNA

      Open Source. Cross Platform.

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Helix Help Center

Community-powered support for Helix Help Center
Supported by 179 customers like you, as well as the Helix Help Center team.
  • Community Sprite_screen-e4ae3f34f9f27e80a63a55045c5d1015
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See the change log (1 recent)
  • Highlights
  • Recent Activity (0 new topics today)

Frequently Asked Questions

  • MARK ROCKMAN
    4 people asked this! Click Mini_star-b473cd3271224a01bebf1279a57d57a4 to add your vote!
    * 4
    While Listening to the RealProducer Plus Over the Internet, Why Does the Audio Stop?
    MARK ROCKMAN asked · 0 replies · Posted June 17, 2011 12:32
  • Helix Forum Support
    3 people asked this! Click Mini_star-b473cd3271224a01bebf1279a57d57a4 to add your vote!
    * 3
    How do you choose video resolution?
    Helix Forum Support asked · 1 reply · Last reply March 27, 2011 15:31 by Crystal Bishop
    Micro-check-3ab185d2736302f408daaf79046b1385 Answered
  • Helix Forum Support
    3 people asked this! Click Mini_star-b473cd3271224a01bebf1279a57d57a4 to add your vote!
    * 3
    Will Helix Mobile support 64-bit Linux?
    Helix Forum Support asked · 2 replies · Last reply April 12, 2011 23:06 by Mal
    Micro-check-3ab185d2736302f408daaf79046b1385 Answered
  • Frequently asked
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Ideas Under Consideration

  • Robert Nevins
    1 person shared this! Click Mini_star-b473cd3271224a01bebf1279a57d57a4 to add your vote!
    * 1
    Where can I find a init startup script for Helix on Redhat or Solaris?
    Robert Nevins shared · 4 replies · Last reply November 18, 2011 05:45 by Bill Schneider
    Under Consideration
  • Under consideration
  • Completed
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  • Recent

Common Problems

  • ken
    3 people reported this! Click Mini_star-b473cd3271224a01bebf1279a57d57a4 to add your vote!
    * 3
    driver updates
    ken reported · 0 replies · Posted July 22, 2011 17:39
  • dinhthetuyen
    2 people reported this! Click Mini_star-b473cd3271224a01bebf1279a57d57a4 to add your vote!
    * 2
    Error when Encoder
    dinhthetuyen reported · 1 reply · Last reply June 03, 2011 06:15 by Eric Sun
  • rcushman
    2 people reported this! Click Mini_star-b473cd3271224a01bebf1279a57d57a4 to add your vote!
    * 2
    Helix Producer 14 "crashing" with DV input
    rcushman reported · 1 reply · Last reply November 14, 2011 11:45 by Kangus
  • Common
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Message from Helix Help Center

Welcome to the Helix Media Platform Help Center.

Additional support links

Sprite_screen-e4ae3f34f9f27e80a63a55045c5d1015 Helix Server Quickstart Guide
Sprite_screen-e4ae3f34f9f27e80a63a55045c5d1015 Helix Producer Quickstart Guide
Sprite_screen-e4ae3f34f9f27e80a63a55045c5d1015 Product Manuals
Community Stats Total
Topics posted 309
People 179
Employees 15

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Community members

benharriswmr
benharriswmr asked their first question:
EMBEDDED TIMECODE
Kangus EMPLOYEE
Kangus (an employee)
just answered a question:
How do I upgrade Helix Server?

Welcome to our new members

sww314 sww314
joined May 10, 2012 21:22
benharriswmr benharriswmr
joined May 08, 2012 12:41
josh.walker@ucps.k12.nc.us josh.walker@ucps....
joined May 07, 2012 14:28
Jim Allan Jim Allan
joined May 02, 2012 15:52

Products & Services

  • Helixserver_medium

    Helix Universal Media Server

    163 topics

  • Helixproducer_medium

    Helix Producer

    79 topics

  • Helixdna_medium

    Helix DNA

    46 topics

  • Hml_medium

    Helix Media Library

    25 topics

  • Helixenterpriseplayer_medium

    Helix Enterprise Player

    4 topics

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Powered_by-2cf9f322a9693b9b8f1234b3b3b67aca This community created by Paul February 25, 2011 22:07

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